Flytalk

Overview

01design designed Flytalk, a multimodal conversational solution for airline passengers, enabling seamless access to flight information, personalized assistance, and in-flight services through natural language and visual interaction. The system creates a fluid dialogue between traveler and airline, enhancing every stage of the journey - from check-in to landing.

Deliverables

Service Design

Mobile App

AI Assistant

Multimodal UI

Air travel is a complex experience where information, timing, and comfort must coexist. Flytalk reimagines this dynamic by transforming flight communication into a human-like conversation. Passengers can ask, navigate, and act naturally - by voice or touch - while the system adapts to context, language, and intent. 01design envisioned an experience where technology fades into clarity, empowering airlines to connect with passengers in real time, intuitively and empathetically.

Challenges

The main challenge was to simplify the passenger journey while integrating diverse data sources - flight status, seat services, entertainment, and crew assistance - into a single conversational interface. Early prototypes risked overloading users with information. We needed to design a system that felt effortless, understood intent, and spoke the traveler’s language across multiple touchpoints and environments.

Solution

We created a multimodal conversational ecosystem combining voice interaction, visual feedback, and adaptive AI. Flytalk can assist passengers in real time - offering updates, recommendations, and support - whether onboard, at the gate, or during transit. Through a context-aware design and a minimal, elegant interface, the system translates complex operations into smooth, natural exchanges. The result: a connected experience that brings calm, clarity, and comfort to modern air travel.

With 01design, we turned flight information into a conversation—personal, responsive, and human. Flytalk shows how AI can make travel not just smarter, but genuinely more caring.

Experience Innovation

Flytalk Team

Orbits

Orbits -

Orbits serves businesses across diverse customer journeys and service scenarios. We built a system that simplifies every interaction without losing precision - turning complex communication flows into effortless, human-like experiences.

- Brief

In a world overloaded with visual stimuli and fragmented attention, Brief brings the voice back to the center of digital communication. The platform blends AI efficiency with human creativity, giving professionals, educators, and brands the ability to share knowledge and stories through sound. 01design helped shape an experience where every interaction feels intuitive, emotional, and authentic.