Orbits
Overview
The Orbits platform was designed to redefine customer interaction through AI-driven automation. We created a seamless system that manages incoming calls, handles bookings, and captures qualified leads - all while keeping professionals instantly connected via WhatsApp. Powered by a conversational MCP agent, Orbits transforms every call into a smart, efficient customer experience.
Deliverables
Brand strategy and positioning
UX/AI strategy
Conversational UI
AI Mobile App
Orbits serves businesses across diverse customer journeys and service scenarios. We built a system that simplifies every interaction without losing precision - turning complex communication flows into effortless, human-like experiences.
Challenges
Many businesses struggle to handle customer calls efficiently - missing opportunities, losing leads, and spending hours on repetitive questions. Their communication flow often feels disjointed and manual, lacking the immediacy and consistency today’s users expect from digital-first interactions.
Solution
Orbits was built as a unified AI customer service platform that brings automation and intelligence to every touchpoint. We designed a system capable of answering calls, managing bookings, and capturing leads - all connected through a conversational interface that enhances trust, speed, and efficiency across the entire customer journey.
Paolo Gargali
Owner, Gargali Studio
